BIG BITES PRIVACY POLICY

 

Big Bites Technology Network Pvt Ltd (“The firm”,“we”, “us”, “Big Bites” and “our”) is committed to protecting your Privacy. The terms “you” and “your” refers to the user of the services offered by Big Bites.This Privacy Policy describes how we collect, process, use, disclose, share and protect information about you when you use our website located at www.bigbites.in, or the Big Bites mobile applications (iOS and Android),collectively called “Big Bites Technology Network Platform”, “The Platform”. Big Bites Technology Network Pvt Ltd is a Private Limited Company having its registered office at K C Mathewsons, TC 23/1140, CIT Road, Killipalam,Trivandrum, Kerala, India. Pin Code - 695002.

 

The Privacy Policy covers both “online” (Website,Email and Mobile Application Services), and “offline” (Data collected In person,via Telephone and through Promotional Campaigns) activities owned, operated,provided, or made available by us. Our “online” and “offline” activities, in relation to the provision of Online Food Ordering Services, Food Delivery Services and Auto-Rickshaw Hire Services through a network of Independent third party Auto-Rickshaw Drivers and Independent third party Food Delivery Executives,are collectively referred to as the “Services”.

 

Please read this Policy before using the Big Bites Platform or submitting any personal information to Big Bites. This Policy is apart of and is to be read along with the Big Bites Terms of Service.

 

CONSENT

 

Please review the following carefully so that you understand our privacy practices. If you do not agree to this Privacy Policy, do not accept the Big Bites Terms of Service or use our Services. By using the Big Bites Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with our Privacy Policy, please do not use or access the Big Bites Platform. If you have questions about this Privacy Policy, please contact us through email address provided on our website.

 

CHANGES TO THE BIG BITES PRIVACY POLICY

 

The Big Bites Privacy policy is liable to change and updated versions will be posted here on our website www.bigbites.in. In the event the Big Bites Privacy Policy undergoes significant and material changes, we will notify you of such changes through the email address on record. Any changes will be effective immediately upon the posting of the revised Privacy Policy. We encourage you to periodically review this page for the latest information on our Privacy Practices. Your continued use of our Services shall constitute your consent to our updated Privacy Policy.

 

THE INFORMATION WE COLLECT FROM YOU

 

We Collect:

 

Information that you provide voluntarily: This includes but is not limited to, Registration information when you create an account with Big Bites. Logon information such as your Email, Password, Name, Address, Mobile Phone Number, Post Code and Geo-location. 

 

Transaction Information when you place an Order: This includes but is not limited to Trip Request Information, Restaurant Order information and Billing information. Activity Information such as Live Tracking Information using GPS coordinates and Order History. Communications that facilitate the transmission of your Trip Request to the Independent third party Auto Rickshaw Drivers and Order information to the Restaurant. Ratings made by you on our Services. Status Updates on your Orders posted on Social Media or other Media pertaining to our Services. Emails,SMS and all form of communication as part of any queries or questions related to our Services. Information on the devices used to access the Big Bites Platform.  

 

Information regarding your marketing preferences: This includes but is not limited to Customised marketing information and your preferences, Feedback on our Services, Cookies and similar technologies that measure and analyse the use and effectiveness of our Services. Information that allows us to customise and optimise the targeting of advertising for our Services across other websites and platforms. Reviews submitted by you about our Services, Restaurants and Independent Third Party Auto-Rickshaw Drivers. 

 

Information that we obtain from third-party sources: This includes but is not limited to Analytics reports and market research surveys that measure the performance of marketing campaigns for our Services and better understand your preferences so that we can customise our marketing campaigns and Services accordingly.

 

STORAGE,USE, DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION

 

We store and use the information collected from you for the following purposes.

 

To provide you with an enhanced experience when using the Services. We also use your information to maintain and improve our Services, such as to enable new Trip Requests and Food Delivery orders.

 

To carry out our obligations arising from any contracts entered into between you and us. This includes troubleshooting, data analysis, testing and for marketing purposes.  

 

To enable Independent Third Party Auto-Rickshaw drivers and Independent Third Party Food Delivery Executives to contact and find you in order to deliver our services to you, we provide them with your Information, including Name, Pick Up& Delivery Address, Geo-Location, Mobile Number and Order Details. 

 

To enable our partner restaurants, merchants and Independent Third Party Auto-Rickshaw drivers and Independent Third Party Food Delivery Executives to track the progress of delivery or status of the order placed by our customers.

 

We use your geo-location information for enabling you to view the restaurants and Independent Third Party Auto-Rickshaw drivers that are close to your location, for you to set your pick-up location, for the drivers to identify the pick-up location and to send you location based promotions and offers.  

 

To monitor which features of the Platform are used most and to determine which features we need to focus on improving. To enable you to view your previous trips and order history, rate trips, review restaurants and review Independent Third Party Auto-Rickshaw drivers.

 

To generate reports and data about usage patterns and to conduct market research on our user base and Service usage patterns. This includes understanding user behaviour, preferences, demographics and trends.

 

We may anonymize information collected from you through the use of our platform and combine it with the information that we receive from third parties for improving our Services. 

 

We use your device information collected from using our Platform to ensure we are able to serve you with the correct mobile application versions for your particular device type.

 

To maintain the security and integrity of our Big Bites Platform and prevent,discover and investigate violations of this Privacy Policy and the Big Bites Terms of Service.

 

We disclose and share the information collected from you for the following purposes.

 

To fulfill the purpose for which you provided the information to us.

 

We may share this information with the Police and Governmental agencies if obligated to do so under the applicable laws or if required to do so under court orders and processes. To detect and prevent potential or actual theft,fraud, abuse of Services and other criminal or illegal acts.

 

We may share this information when required to respond to claims that any content on our Platform violates the law.

 

We may share this information when required to respond to claims that any content on our platform violates the intellectual property rights of a third party.

 

We may share this information to enforce our Big Bites Terms of Service and other agreements, policies or to protect the rights, property, or safety of the firm, our customers, or others, or in the event of a claim or dispute relating to your use of our Services.

 

We may share this information with our Marketing partners and Service providers or business partners, including Online Payment processing companies, to ensure smooth delivery of our Services and improving our business.

 

When you make a Trip request or Online food delivery order, your information which is sent to us is transmitted to the relevant partner restaurant and Independent Third Party Auto-Rickshaw drivers and/or Independent Third Party Food Delivery Executives.Status updates on your order for the services provided by us will also be transmitted back to you via Email, SMS, Telephone or In-person. 

 

We also share the information about our Independent Third Party Auto-Rickshaw drivers and Independent Third Party Food Delivery Executives to the users to improve service delivery. This includes but is not limited to name, phone number, Geo-location, Profile picture and Tracking details as applicable.

 

We may share this information with members of our firm, Big Bites, for internal purposes to improve our service delivery and internal business purposes. 

 

We may share this information with advertisers and advertising networks including social media and social networking platforms using cookies, JavaScript, and other tracking technologies to measure the effectiveness of their advertisements and to personalize advertising content to you.

 

We may offer Promotions through our Platform. By participating in a Promotion, you are agreeing to the terms that govern that Promotion. These may include allowing Big Bites to use your name, picture, video, voice and/or likeness in advertising or marketing associated with the Promotion. By entering a Promotion,you also agree that your Information may be disclosed to the public in connection with the administration of such Promotion. This includes winners election, prize fulfillment, and those required by law or required by the Promotion’s official rules, such as your information being displayed on a winners list on our platform.

 

INFORMATION SECURITY AND OPT OUT

 

Big Bites maintains appropriate security measures to secure the information collected by us. We use standard, industry-wide,commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, we cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or other mediums. You are advised not to send any information (including credit card / banking information) through unencrypted electronic platforms.

 

Your logon information and password enables you to access the services provided by Big Bites. You are responsible for keeping your logon information and password secure. In the event you feel that your logon information has been accessed without your consent, you should change your password immediately and contact us through the Grievance Officer below.  We also recommend that you never disclose your password to anyone.

 

If you wish to unsubscribe and OPT OUT of the Services offered by Big Bites, you can do so by making a request to the Grievance Officer below. You may also withdraw your consent for the Storage,Use, Disclosure and Distribution of your information. Please write to the Grievance Officer below. We will process your OPT OUT / Delete Information Request within 10 working days. Information once deleted cannot be recovered. We will however, retain your Usage Information and Transactional History needed to comply with our legal and regulatory obligations.

 

 

GRIEVANCE OFFICER

 

Any queries or grievances relating to the processing or usage of information provided by you with respect to our Privacy Policy may be raised by email at grievance.officer@bigbites.in or in writing to

 

The Grievance Officer

Big Bites Technology Network Pvt Ltd

K C Mathewsons,

TC 23/1140, CIT Road,

Killipalam, Trivandrum,

Kerala, India. Pin Code - 695002.

 

If you come across any abuse or violation of this Policy, please report it in writing to the address above or via email to grievance.officer@bigbites.in